KLARNA FAQ

 


Klarna is the smoothest & safest way to get what you want today, and pay over time.

So, how does Klarna work?

Klarna offers a pay-in-four payment plan, which lets shoppers split their purchase into four equal installments to be paid every two weeks, with the first due at checkout.

For example, if your purchase costs $200, you would pay $50 at checkout. The three remaining $50 payments would each be billed to your payment method every two weeks until you’ve paid in full. You can use a debit card, credit card or bank account for pay-in-four with Klarna.

Installments are interest-free, but the company charges a late fee of up to $7 if you miss a payment. Late fees are capped at 25% of the total purchase amount. After two failed attempts to acquire payment, Klarna will also pause your account so you can’t continue using the service. This can help keep you from overextending yourself.

THE TYPE OF DATA WE USE 

When you use Klarna, there’s two ways we receive your personal data: There’s personal information you provide when you interact with us (e.g. when you provide your name and contact information, or when you utilize one of our services that use cookies or similar technologies) and there’s personal information we collect about you from a variety of other sources (e.g. credit and fraud prevention agencies, or stores).

Personal information you share with us could for example include

  • Your contact- and identification information – we need this information to be able to for example confirm your identity, offer you support, or carry out a credit assessment before granting credit.

  • Your payment information – we need this information to for example carry out transactions.

Personal information we collect about you could for example relate to

  • Name, e-mail address, telephone number, postal address, device identifiers, IP addresses, and financial account information that you provide, such as credit or debit card numbers.

  • Information about the interaction between you and Klarna – This could include information on how you use our service or your repayment history with Klarna, which we use to tailor our products to you, offer you support or carry out credit risk assessments before granting credit.

 

When you use Klarna, there’s two ways we receive your personal data: There’s personal information you provide when you interact with us (e.g. when you provide your name and contact information, or when you utilize one of our services that use cookies or similar technologies) and there’s personal information we collect about you from a variety of other sources (e.g. credit and fraud prevention agencies, or stores).

Personal information you share with us could for example include

  • Your contact- and identification information – we need this information to be able to for example confirm your identity, offer you support, or carry out a credit assessment before granting credit.

  • Your payment information – we need this information to for example carry out transactions.

Personal information we collect about you could for example relate to

  • Name, e-mail address, telephone number, postal address, device identifiers, IP addresses, and financial account information that you provide, such as credit or debit card numbers.

  • Information about the interaction between you and Klarna – This could include information on how you use our service or your repayment history with Klarna, which we use to tailor our products to you, offer you support or carry out credit risk assessments before granting credit.

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Keeping your data safe

We heavily invest in our advanced security system which continuously monitors our systems to report any suspicious activity. When you use Klarna, it’s important you know that before we even begin building our products, we go at length to assess any potential risks that could exist and strive to design the necessary countermeasures to make sure you stay safe. Of course we encrypt your data where appropriate, while making sure that only the right people have access.